At Delhi Book Club (https://www.delhibookclub.com/), we strive to provide a seamless and satisfying shopping experience for our customers purchasing rare and antique books. This Cancellation and Refund Policy outlines the terms under which you may cancel an order or request a refund. Please read this policy carefully before making a purchase.
Last Updated: August 27, 2025
1. About Us
Delhi Book Club is an online emporium based in Delhi, India, dedicated to preserving and offering authentic rare and antique books across genres such as history, philosophy, politics, natural sciences, art, literature, and travelogues. We aim to ensure customer satisfaction through transparent policies and reliable service.
2. Cancellation Policy
2.1. Order Cancellation Before Shipment
- Customer Cancellation: You may cancel your order at any time before it is shipped by contacting us via phone (+918766234062) or email ([Insert Email Address]). No cancellation fees will be charged, and a full refund will be issued to your original payment method within 7-14 business days.
- Our Right to Cancel: Delhi Book Club reserves the right to cancel an order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, we will notify you promptly and issue a full refund to your original payment method.
2.2. Non-Cancellable Orders
- Orders for custom or personalized items, or books explicitly marked as non-cancellable, cannot be cancelled once confirmed, unless defective or misrepresented.
3. Refund Policy
3.1. Eligibility for Refunds
We offer returns and refunds within 30 days of delivery, as part of our commitment to easy returns, provided the following conditions are met:
- The book must be returned in its original condition, with no damage, markings, or alterations. Due to the unique nature of rare and antique books, returns are subject to verification to ensure the item’s condition matches its description at the time of sale.
- You must provide proof of purchase (e.g., order confirmation email or order number).
3.2. Non-Refundable Items
The following items are not eligible for refunds unless defective or misrepresented:
- Custom or personalized books.
- Books explicitly marked as non-returnable on the product page.
- Digital products or downloadable content (if applicable).
3.3. Refund Process
- Initiating a Return: To request a refund, contact us at [Insert Email Address] or +918766234062 within 30 days of delivery. Provide your order details and reason for the return. We will provide instructions for returning the item.
- Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). For orders eligible for free delivery (over $50 or equivalent in INR), original shipping costs are non-refundable unless the return is due to our error.
- Inspection: Returned books will be inspected to verify their condition, particularly for rare and antique items. Refunds will be processed within 7-14 business days after we receive and verify the returned item.
- Refund Method: Refunds will be issued to the original payment method (processed via Razorpay). If the original payment method is unavailable, we may offer an alternative refund method.
3.4. Refunds for Promotional Orders
- For orders placed under promotions (e.g., “Buy One, Get One 30% off” starting October 1, 2025, or 10% off via email signup), refunds will be calculated based on the discounted price paid. If returning one item from a promotional bundle, the refund amount may be adjusted to reflect the promotion’s terms.
3.5. Defective or Misrepresented Items
If you receive a book that is defective, damaged, or does not match the description provided on our website, please contact us within 7 days of delivery. We will arrange for a return at no cost to you and provide a full refund or replacement, subject to availability.
4. How to Contact Us
For cancellation or refund requests, please reach out to us at:
- Phone: +918766234062
We aim to respond to all inquiries within 2-3 business days.
5. Governing Law
This Cancellation and Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
6. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be notified via email (if provided during checkout) or a website notice.
By purchasing from https://www.delhibookclub.com/, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.
Last Updated: August 27, 2025